Terms and conditions

  1. These terms and conditions shall apply for the sale of goods in the UK and the ROI whether by Breeze Mobility Bournemouth Ltd (hereafter known as the supplier) or its Authorised Distributor or Agent.


  1. You can place your order on-line or over the phone through Customer Services. Payment can be made by any major credit or debit card or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your goods or provision of the service to you.

You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

All orders outside the UK mainland (including N Ireland) will be subject to a postage and packing charge, which you will be advised of prior to shipment of goods.

All goods require payment in full at the time of order. This may be done by debit card, credit card or by cheque, once cleared we can dispatched goods. Refunds, if applicable, will only be made using the payment originally used for payment.

We allow you to use discount codes on the terms and conditions upon which they were issued which this include terms relating to your eligibility to use them and a maximum order value. We reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. The price of the Goods is the price set out on the Website/EBay or Amazon. All offers are subject to availability and while stocks last. Offers cannot be used in conjunction with one another. Where more than one offer is available on the same product only one discount will apply. The offer giving the greatest saving will be applied in the checkout stage. Voucher code offers cannot be used in conjunction with any other promotional offer.

Third Party Links and websites:

Our site may contain links to third party websites. A link to such a website does not mean that we endorse that website/link. By linking to this Website in breach of our terms, you shall indemnify us for any loss or damage suffered to this Website as a result of such linking. If you visit any website via a link on our Website you do so at your own risk. Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(1)  you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(2)  you do not misrepresent your relationship with this website; and
(3) ; the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

You agree to indemnify and hold Breeze Mobility Bournemouth Ltd and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Breeze Mobility Bournemouth Ltd arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.


If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.


If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.


These Terms and Conditions shall be governed by and construed in accordance with the law of United Kingdom and you hereby submit to the exclusive jurisdiction of the United Kingdom courts.


You will be required to make a declaration to confirm that the VAT exempt status applies. It is your responsibility to give accurate information and to not make a false declaration.


Cancellation Rights

You have the right to cancel this sales contract at any time. Up to 14 working days after the date on which the item(s) are delivered. This is called the ‘cooling off period’.

This right does not apply to certain items such as:

  • any appliance that is made from materials that may be distorted if worn
  • any item which requires us to provide a service before approving the item for supply – provided that we have begun to provide the service with your agreement.
  • Any item that is made or customised to order.

To exercise your cancellation right, you should follow the instructions:

You have a legal responsibility to keep the items in reasonable condition and in your possession until they are returned to us. This includes, for example, keeping any hygiene seals and clear plastic wrappings in place. Items must be returned unused in their original saleable condition this also includes all walking aids.


Your rights under the Distance Selling Regulations are to have the opportunity to inspect items you receive from us. Unless it is necessary to remove any hygiene seal or wrapping to inspect or assess an item, removal of such packaging shall be deemed to constitute a failure on your part to keep the items in reasonable condition and you will be in breach of your legal obligations. We are entitled to exercise our statutory rights in recovering any losses we incur in this respect.

Once we receive notice from you that you wish to cancel your order we will refund the purchase price for that item together with the packing and postage / delivery charge you paid to us for that item (if any). If you paid for one of the special delivery options such as Next Day Delivery we will only refund the basic delivery charge that would have been payable for that item. You will have to pay the cost of returning the item to us.

Damaged and Faulty Items

If any item we have supplied is damaged on receipt or, within 6 months of supply, develops a fault, we will ask you to return the item to us for inspection. We will then replace or repair the item free of charge or refund the price you paid for it together with any packing and postage / delivery charges you paid to us for delivery of that item. You may have additional manufacturers’ warranties with some products such as electrical items giving you additional rights and you should check these carefully.

How to return items

Damaged and faulty items: when returning Items you must follow the instructions on the Shipment Note included in the delivery. For large, extra-large or high value items we will normally offer to collect them from you again at Breeze Mobility Bournemouth Ltd cost. Please contact us for further information. All refunds will be processed within 14 days following receipt of goods.

Cancelled items. . You may return the items to us by your own preferred method postage unless damaged or faulty will be at the cost of the consumer. However, if you require us to collect the item, additional charges will apply:

Small items i.e. totalling up 2kg in weight Collection service not available
Large items up 25kg
Courier Collection Service
£18.00  (subject to UK Mail index)
Extra-large items over 25kg

External Services:


£85.00  (England, Wales and Scotland)
(all  collections for England, Wales and Scotland return is £160) (Republic of Ireland, Isle of Man, Jersey and Guernsey, Isle of Wight)£145.00



The goods purchased are guaranteed by the manufacturer for a minimum of twelve months against faults arising from defects in manufacture or materials, unless otherwise stated on your invoice. Any parts replaced under this guarantee will be covered for the balance of the twelve month period. Breeze Mobility Bournemouth cannot take any responsibility for products assembled or fitted incorrectly.  The guarantee is in addition to your statutory rights.

Service Calls:

In the event of a service call out, and the call out is not deemed as covered under your warranty/guarantee, we are obliged to charge a call out fee and for parts not covered if requested to make the repairs/replacements.


Batteries supplied are covered by a manufactures warranty and are subject to stringent wear and tear clauses. A copy of the ‘drop test’ will need to be required if batteries are to be proved faulty, these can be carried out locally and sent to us via post or email: breezemobility@hotmail.com


Medical electrical products:

Certain medical electrical products are suitable for all medical ailments and, occasionally, their use may interfere with any treatment (pacemakers) you are receiving or aggravate a condition. You should check with your GP before using any medical electrical product.


Notice to cancel:

You have the right to cancel this contract. You can cancel with 14 days from the day your received this notice. By sending written notice to: Customers Services, Breeze Mobility Bournemouth Ltd, Unit 90, 2 Lansdowne Crescent, Bournemouth Dorset. BH1 1SA or by email to:  breezemobility@hotmail.com

Your notice must be in writing and will be served the date you take or send your notice to us. If you choice to cancel your contract within this period we will make a refund less any chargeable postage and call out fees. As laid out in our terms and conditions.

Statutory Rights: These conditions do not affect your statutory rights.

The Consumer Contracts Regulations 2013

Made to measure Furniture/goods are not covered within the Consumer Regulations (Please refer to section with no right to cancel.)