Insurance and Warranty

Adjustable Beds
This guarantee is invalid if an installed product (adjustable furniture) develops a fault as a result of it being moved to a new address other than within the original purchaser’s address, unless undertaken by our specialist delivery team.

This guarantee does not extend to non-domestic usage, nor to goods which are taken outside of the UK or Northern Island.

The Supreme Mattress is covered by 3-year manufacturer’s warranty against manufacturing defects from the date of delivery that covers manufacturing defects within the first year. Massagers, handsets are not covered for wear and tear, misuse, staining, and all cables to and from the massager and accessories such as USB, lighting, remotes and connectors between motors and remote unit are not covered by the warranty if trapped or damaged in any way. This guarantee is non-transferable and is specific to the name and details of the original named user known as ‘the user’. The user is responsible for providing an approximate weight to help us to provide the most suitable destiny mattress. We do not offer trail periods on any of our mattresses or beds or any items unless stated.

Important note regarding parts replaced under warranty.

Please note that if we or our contractors carry out repairs at your home, it is you, the customer’s responsibility, to keep the faulty parts until we can arrange to collect them. We perform Warranty repairs by purchasing parts for your product, fitting them, and then returning the defective parts to the manufacturer for a credit to reimburse our costs.

If you allow one of our contractors to take the faulty parts away after the repair (where they are often disposed of) or dispose of or lose them yourself, we stand to make a significant loss, and therefore, you will be liable to pay for the raw trade cost of the parts. Consequently, we ask you to keep the faulty parts inside the box that the replacement parts arrived in at your home, and we will arrange for a collection on our behalf promptly after your repair.

Mobility (Scooters & Powerchairs)

We take care of the parts and labour for any warranty issues, and if we can’t fix it at your home, we’ll take it back for workshop repair and replace it if the fault cannot be rectified on-site. Our engineers cover the Great British Mainland only, not Ireland or NI).

You can also extend this warranty for up to 5 years (excluding clearance items), ensuring that you are fully covered against the cost of parts, labour, and call-out charges, even after the 1 or 2-year original manufacturer’s warranty has run out, please ask our customer service for more details.