Insurance and Warranty

Additional information:

  • Not all products have a next-day delivery option available
  • Our larger items such as all beds, chairs, scooters, and other items, we offer a delivery and installation service (provided by one of our trusted partners) If you don’t see the delivery option you require, please call our customer services 0333 006 2158 for more options and dates availability.
  • International delivery: We offer worldwide shipping Please contact us if you need a quote.
  • Damaged deliveries:
  • Please note that if your parcel is visibly damaged you should please refuse delivery, or if this is not possible, ensure you contact us within 2 working days of receipt. We will apply restocking fees for items reported as transit-damaged more than 2 working days after delivery.

Delivery areas

Our free or premium paid delivery services cover England, Scotland & Wales. Deliveries to Northern Ireland and all outlying islands such as the Isle of man will incur additional charges and may not be possible depending on the item, so if you are living on an outlying island or in NI, and in any doubt, please call us on 08000 23 23 35.
Please note that our engineer services such as home delivery, setup, demonstration, call-out repairs and servicing are only available on the English and Scottish and Welsh mainland.

Can I get my item faster?

Most items under £150 value are held in fulfillment centers around Great Britain and are dispatched within 1 working day with 48hr delivery.
Large items such as mobility scooters and riser-recliner chairs are generally held in GB warehouses by our manufacturers and are dispatched to us the same day if ordered before 2pm. We will then prepare your order when it arrives with us the next working day, and give you a ring to arrange a delivery date, which can be as soon as the next working day.

Can I track my order?

Yes. Tracking information will be emailed to you automatically once your item(s) have shipped.

What if I haven’t received my item?

99% of the time, courier deliveries happen without a hitch but if you do end up not receiving your item, just give us a call – We will replace or fully refund and order that does not get delivered, regardless of when the order was placed.

Is Buying On-Line Safe?

Yes. Our site runs on industry-standard HTTPS encryption, and we only use the safest gateways to process your card payments online, such as Stripe and PayPal.

How do I place an Order?

Orders can be placed online via our website, by purchase order to, or by calling us on Freephone 08000 23 23 35.

Can I purchase VAT Exempt?

As long as the person you are buying for (can be yourself, as well as anyone else) has a long-term illness or disability, yes. All you need to do is sign our declaration when you create your account through checkout, and your order will be marked as VAT exempt. You can also order VAT-exempt with us over the phone, on 0333 006 2158 or have a chat with us if you are not sure.

Do you do Bulk Discounts?

We can normally give you a bulk discount for multiple items or quantities, just give us a ring!

This guarantee is invalid if an installed product (adjustable furniture) develops a fault as a result of it being moved to a new address other than within the original purchaser’s address, unless undertaken by our specialist delivery team.

This guarantee does not extend to non-domestic usage, nor to goods which are taken outside of the UK or Northern Island.


The Supreme Mattress is covered by 3-year manufacturer’s warranty against manufacturing defects from the date of delivery that covers manufacturing defects within the first year. Massagers, handsets are not covered for wear and tear, misuse, staining, and all cables to and from the massager and accessories such as USB, lighting, remotes and connectors between motors and remote unit are not covered by the warranty if trapped or damaged in any way. This guarantee is non-transferable and is specific to the name and details of the original named user known as ‘the user’. The user is responsible for providing an approximate weight to help us to provide the most suitable destiny mattress. We do not offer trail periods on any of our mattresses or beds or any items unless stated.  


Insurance and Warranty

Important note regarding parts replaced under warranty.

Please note that if we or our contractors carry out repairs at your home, it is you, the customer’s responsibility, to keep the faulty parts until we can arrange to collect them. We perform Warranty repairs by purchasing parts for your product, fitting them, and then returning the defective parts to the manufacturer for a credit to reimburse our costs. If you allow one of our contractors to take the faulty parts away after the repair (where they are often disposed of) or dispose of or lose them yourself, we stand to make a significant loss, and therefore, you will be liable to pay for the raw trade cost of the parts. Consequently, we ask you to keep the faulty parts inside the box that the replacement parts arrived in at your home, and we will arrange for a collection on our behalf promptly after your repair.

Mobility (Scooters & Powerchairs)

We take care of the parts and labour for any warranty issues, and if we can’t fix it at your home, we’ll take it back for workshop repair and replace it if the fault cannot be rectified on-site. Our engineers cover the Great British Mainland only, not Ireland or NI).

You can also extend this warranty for up to 5 years (excluding clearance items), ensuring that you are fully covered against the cost of parts, labor, and call-out charges, even after the 1 or 2-year original manufacturer’s warranty has run out, please ask our customer service for more details.