Insurance and Warranty

Adjustable Beds 

This guarantee is invalid if an installed product (adjustable furniture) develops a fault as a result of it being moved to a new address other than within the original purchaser’s address, unless undertaken by our specialist delivery team.

This guarantee does not extend to non-domestic usage, nor to goods which are taken outside of the UK or Northern Island.

The Supreme Mattress is covered by 3-year manufacturer’s warranty against manufacturing defects from the date of delivery that covers manufacturing defects within the first year. Massagers, handsets are not covered for wear and tear, misuse, staining, and all cables to and from the massager and accessories such as USB, lighting, remotes and connectors between motors and remote unit are not covered by the warranty if trapped or damaged in any way. This guarantee is non-transferable and is specific to the name and details of the original named user known as ‘the user’. The user is responsible for providing an approximate weight to help us to provide the most suitable destiny mattress. We do not offer trail periods on any of our mattresses or beds or any items unless stated.  

Insurance and Warranty

Important note regarding parts replaced under warranty.

Please note that if we or our contractors carry out repairs at your home, it is you, the customer’s responsibility, to keep the faulty parts until we can arrange to collect them. We perform Warranty repairs by purchasing parts for your product, fitting them, and then returning the defective parts to the manufacturer for a credit to reimburse our costs.

If you allow one of our contractors to take the faulty parts away after the repair (where they are often disposed of) or dispose of or lose them yourself, we stand to make a significant loss, and therefore, you will be liable to pay for the raw trade cost of the parts. Consequently, we ask you to keep the faulty parts inside the box that the replacement parts arrived in at your home, and we will arrange for a collection on our behalf promptly after your repair.

Mobility (Scooters & Powerchairs)

We take care of the parts and labour for any warranty issues, and if we can’t fix it at your home, we’ll take it back for workshop repair and replace it if the fault cannot be rectified on-site. Our engineers cover the Great British Mainland only, not Ireland or NI).

You can also extend this warranty for up to 5 years (excluding clearance items), ensuring that you are fully covered against the cost of parts, labor, and call-out charges, even after the 1 or 2-year original manufacturer’s warranty has run out, please ask our customer service for more details.

Breeze Mobility Bournemouth, Safestore Heatherbank Road, Bournemouth, BH4 8EA is an appointed representative of Mark Bates Limited t/a Premier Care of Premier House, Londonthorpe Road, Grantham, Lincs, NG31 9SN, which is authorised and regulated by the Financial Conduct Authority. Register number: 308390.

Why Mark Bates Ltd?

We are proud to be an appointed representative of Mark Bates Ltd, a family run business that provides a range of excellent insurance policies. Through more than 30 years of experience Mark Bates Ltd have designed their range of insurance policies to provide protection you can rely on. They truly have customer care at their heart, and with a 5-star trust pilot rating, you know you are in safe hands.

As such, we recommend all our customers ensure their equipment is protected with their comprehensive insurance and warranty policies.

Mobility Scooter Insurance

Are you in search of comprehensive insurance cover for your mobility scooter? Look no further! Mark Bates Ltd mobility scooter insurance policies are specially designed to safeguard your peace of mind and protect your valuable investment. With Mark Bates Ltd mobility scooter insurance, you can enjoy the freedom of getting around with confidence, knowing that they have your back.

Mobility scooter and powerchair insurance with cover for:

  • 24/7 Breakdown Recovery Service
  • Public Liability
  • Accidental Damage
  • Theft and Vandalism
  • Fire, Storm and Flood
  • And much more


We understand that unforeseen breakdowns can be frustrating and costly, which is why we are in partnership with Mark Bates Ltd to offer coverage for mechanical or electrical issues that may arise. Don’t let unexpected breakdowns hold you back- choose Mark Bates Ltd extended warranty and rest easy knowing that we’ve got you covered every step of the way.

Cover for mechanical or electrical break downs including:

  • Parts
  • Call out
  • Labour