Delivery

Orders are dispatched within 1-2 Business days.

Our larger items such as all beds, chairs, scooters, and other items, we offer a delivery and installation service (provided by one of our trusted partners) If you don’t see the delivery option you require, please call customer services 0333 006 2158.

For orders Under £50 (ex VAT) a £4.95 delivery charge will be added.

Orders over £50 (ex VAT) will be free delivery.

Please note the above terms are relevant for Mainland UK addresses. Delivery to International and outside of Mainland UK addresses will incur additional delivery charges, please contact us if you need a quote.

Damaged deliveries:

Please note that if your parcel is visibly damaged you should please refuse delivery, or if this is not possible, ensure you contact us within 2 working days of receipt. We will apply restocking fees for items reported as transit-damaged more than 2 working days after delivery.
Delivery areas

Our free or premium paid delivery services cover England, Scotland & Wales. Deliveries to Northern Ireland and all outlying islands such as the Isle of man will incur additional charges and may not be possible depending on the item, so if you are living on an outlying island or in NI, and in any doubt, please call us on 0333 006 2158.
Please note that our engineer services such as home delivery, setup, demonstration, call-out repairs and servicing are only available on the English and Scottish and Welsh mainland.

Can I get my item faster?

Most items under £150 value are held in fulfillment centers around Great Britain and are dispatched within 1 working day with 48hr delivery.
Large items such as mobility scooters and riser-recliner chairs are generally held in GB warehouses by our manufacturers and are dispatched to us the same day if ordered before 2pm. We will then prepare your order when it arrives with us the next working day, and give you a ring to arrange a delivery date, which can be as soon as the next working day.

Can I track my order?

Yes. Tracking information will be emailed to you automatically once your item(s) have shipped.

What if I haven’t received my item?

99% of the time, courier deliveries happen without a hitch but if you do end up not receiving your item, just give us a call – We will replace or fully refund and order that does not get delivered, regardless of when the order was placed.

 Returns

Quality Goods Return

For return of the quality goods, we compensate cost of goods only. Delivery charges are not compensated. Same works for a partial return of quality goods – delivery charges also won’t be compensated.

You can return an item or entire order if it meets requirements below:

  • Both item(s) and its package should be saved in their oriniginal conditions
  • Confirmation of your ID and the fact of purchase and its conditions (commodity or cash receipt)
  • The return should be sent back within 30 days from the purchase.
  • The returning item is not included in the list of non-refundable goods.

Defective Goods Return

You can return defective goods with the full refund of the both order price and shipping expenses. In case of partial return, shipping expenses are not compensated.

We consider item defective, if it meets one of the following conditions: items with the wrong article, color, style, quality, size.  Differences in layout and design elements won’t be considered as the indicator of non-quality product.

Refunds are made within 5 working days from the moment we receive the returned product, you’ll recieve a relevant email notification. If refund is issued to a bank account, refund period could be increased due to the bank’s terms on processing payments, contact your bank for details.

For Help and Advice, Contact:

Breeze Mobility Bournemouth Suite 4, Safestore, Heatherbank Road Bournemouth Dorset BH4 8EA

Office Number: 0333 006 2157

Out of Office: 07401 644 546

Email: info@breezemobility.co.uk